Frequently Asked Questions

Click the following questions to view the answers.

Can you review our current shipping claim processing program and recommend changes?

Yes, we will review your entire shipping claim process and recommend changes in the procedures, processes, manuals, SOP and technology. This will be done on a consulting basis, based on a Statement of Work.

How is access to the Shipping Claim Management Software provided?

The Freight Claim Management Software is web based and can be provided on a lease basis or a per claim basis.

How will our shipping claims account be managed?

We will assign an individual or a team to manage your freight claims from filing to resolution. This enables CDS to become intimate with your company and your requirements.

What kind of procedures do you use in your shipping claim processing?

We use a web-based shipping claim management system rather than a manual system to file our clients’ shipping claims. This allows us to process our claims quickly and pass the savings on to our clients. Our system also provides us with exceptional data-mining capabilities.

Can you handle all parts of my shipping claim processing for me?

Yes, in our Full Service Program CDS handles the complete shipping claim process from filing the claim to resolution.

What is a Shared Service Program?

This program allows you to handle some of the initial clerical work and CDS would handle carrier follow-up through resolution. This program allows us to provide you with a lower rate.

What kind of shipping claim management have you done for clients in the past?

We have done everything from reviewing processes for lack of efficiency to actually filing the claims. Take a look at our case study where we increased freight claim recoveries from $150,000 to $1.2 million.

What kind of shipping claim processing experience do you have?

Our team has over 100 years of expertise in the field of claim management. You can read more about our freight claim filing expertise here.

I have a question that wasn’t answered here.

We’re always happy to answer any questions that aren’t explained here. Contact us here to ask your question by phone or email.