Frequently Asked Questions
Click the following questions to view the answers.
Yes, we will review your entire shipping claim process and recommend changes in the procedures, processes, manuals, SOP and technology. This will be done on a consulting basis, based on a Statement of Work.
The Freight Claim Management Software is web based and can be provided on a lease basis or a per claim basis.
We will assign an individual or a team to manage your freight claims from filing to resolution. This enables CDS to become intimate with your company and your requirements.
We use a web-based shipping claim management system rather than a manual system to file our clients’ shipping claims. This allows us to process our claims quickly and pass the savings on to our clients. Our system also provides us with exceptional data-mining capabilities.
Yes, in our Full Service Program CDS handles the complete shipping claim process from filing the claim to resolution.
This program allows you to handle some of the initial clerical work and CDS would handle carrier follow-up through resolution. This program allows us to provide you with a lower rate.
We have done everything from reviewing processes for lack of efficiency to actually filing the claims. Take a look at our case study where we increased freight claim recoveries from $150,000 to $1.2 million.
Our team has over 100 years of expertise in the field of claim management. You can read more about our freight claim filing expertise here.
We’re always happy to answer any questions that aren’t explained here. Contact us here to ask your question by phone or email.